Shipping policy

Wrolt Shipping Policy

Last updated: 22/11/2025

1. Made to order

All Wrolt products are printed on demand.
This means your item is made specially for you once you place an order.

  • Production time: Usually 2–5 business days before dispatch.

  • During busy periods (sales, holidays), production may take a little longer.

Production time is in addition to shipping time.

2. Where we ship from

We work with trusted print partners (such as international fulfilment centres) to ship orders as efficiently as possible.

Depending on the product and your location, your order may be fulfilled and shipped from:

  • Australia

  • The United States

  • Europe

  • Asia (including China)

Some items (for example certain hats or accessories) may only be available from overseas facilities. This can affect shipping time and cost.

3. Estimated shipping times

These are general estimates only. Actual delivery times can vary based on your location, the product ordered, and carrier performance.

Once your order has been produced and dispatched, typical shipping times are:

  • Australia

    • From Australian fulfilment: ~3–8 business days

    • From overseas fulfilment (e.g. US/Asia): ~7–20 business days

  • United States

    • Domestic shipments: ~3–8 business days

  • Europe & UK

    • ~5–15 business days

  • Asia-Pacific (outside Australia)

    • ~7–20 business days

  • Rest of world

    • ~10–30 business days

These timeframes are estimates and not guaranteed. Delays can occur due to customs, local postal services, peak seasons, or other factors beyond our control.

4. Shipping options & rates

Shipping rates are calculated at checkout based on:

  • Your delivery address

  • The products in your cart

  • The fulfilment location(s)

In most cases we offer standard tracked shipping only.
Express or expedited options may not be available for all products or destinations.

If multiple items in your order are fulfilled from different locations, additional shipping costs may apply, and your order may arrive in separate packages.

5. Tracking your order

Once your order has shipped, you will receive a shipping confirmation email with tracking details (where available).

  • Please allow some time for the tracking information to update after you receive the tracking number.

  • If tracking appears “stuck” for several days, it may still be in transit between facilities or awaiting a scan.

If you haven’t received a shipping confirmation after 7 business days from placing your order, please contact us.

6. Customs, duties & taxes

International orders (shipped outside the country of fulfilment) may be subject to:

  • Customs fees

  • Import duties

  • VAT or other local taxes

These charges are determined by your local customs authority and are the responsibility of the customer. Wrolt is not responsible for any additional fees or delays caused by customs processing.

7. Incorrect or incomplete addresses

Please double-check your shipping address at checkout.

  • If you enter an incorrect or incomplete address and the package is returned to sender, we may request an additional shipping fee to resend it to the corrected address.

  • If the carrier marks the package as delivered but you did not receive it, please contact the carrier first to investigate (they have better location data). You can then contact us with the case reference and we’ll do our best to assist.

We are not responsible for lost packages due to incorrect or insufficient address details provided at checkout.

8. Lost, delayed or returned shipments

If your tracking shows no movement for an extended period or your order is significantly overdue:

  1. Please check the tracking link and your local post office / parcel collection point.

  2. If there is still no update, contact us with:

    • Your order number

    • Tracking number

    • Current shipping address

If an order is returned to sender due to being unclaimed, refused, or undeliverable, we can:

  • Reship it to you (additional shipping fees may apply), or

  • Discuss your options in line with our Returns & Refunds Policy.

Delays caused by carriers, customs, or events beyond our control (e.g. weather disruptions) are not eligible for refunds.

9. Damaged, misprinted or wrong items

If your item arrives damaged, defective, or with a clear print error, please contact us as soon as possible.

Email us within [e.g. 7–14] days of delivery with:

  • Your order number

  • Photos of the item and the issue

  • A brief description of the problem

Once reviewed, we’ll organise a replacement or other resolution in line with our Returns & Refunds Policy.

Please note:
We cannot offer refunds or exchanges for:

  • Change of mind

  • Choosing the wrong size

  • Minor colour or placement variations that can occur with print-on-demand production and different screens.

10. Changes & cancellations

Because products are made to order, we start production quickly after you place an order.

If you need to update your address or cancel your order:

  • Contact us as soon as possible.

  • If production hasn’t started yet, we’ll do our best to help.

  • If production has already begun, changes or cancellations might not be possible.

11. Questions?

If you have any questions about shipping, delivery times, or your specific order, you can reach us via our contact form:

Contact Form

Please include your order number (if you have one) and as much detail as possible so we can help you quickly.

We’re happy to help clarify anything before you order, especially for time-sensitive purchases.